What is the GRTCollect! service?

The GRTCollect! service allows creditors to send a demand for payment (dunning letter) on our Green, Richard & Trent letterhead. Communication from third-party professionals is statistically more effective than communication from the creditor, as it implies a potential legal and/or derogatory credit escalation of the account should payment not be forthcoming.

Is the GRTCollect! service good for any debt?

This service is for business-to-consumer (B2C) and business-to-business (B2B) debt aged less than twelve (12) months. For debt that is aged greater than twelve months it will be more effective to engage the services of a third-party professional, as attempts to collect may require a more aggressive and legal approach. Similarly, GRTCollect! may not be used for Court-Ordered judgments. You may contact GRT for additional information regarding our contingency services or your own professionals of choice.

Are there restrictions on who can use the GRTCollect! service?

The GRTCollect! service is for registered business use only; you must have a current status of filing with the Indiana Secretary of State (SOS). If you operate a sole proprietorship or have a personal-to-person collection matter please contact GRT for further discussion or consider your own professional of choice.

Is the GRTCollect! service really free?

Yes, we do not charge to process and mail the dunning letter on your behalf. The debtor may choose to pay you directly without fees or commissions. If the debtor elects to pay the account via the GRT payment portal, we charge 10% of the payment amount to cover our merchant fees and check processing.

Why does GRT offer this free dunning letter service?

By helping creditors collect 100% of their money without commissions, we are building relationships for the long term to showcase our services and hope to be remembered for future needs. Just as we are providing this unique and free service to creditors, we are always considering novel approaches to servicing our client’s recovery needs.

Can I use the GRTCollect! service if I assigned a debt to my agency or attorney?

You will attest to the debt for which you will be creating a campaign (dunning letter) for to not be under contract for collection. You agree to also refrain from contracting any third-party agency or attorney for a period of 32 days from the date your campaign starts. Collecting debt has many serious ramifications if the law and a standard code of ethics is not acutely maintained. If your debt is currently under contract or assignment with a third-party for collection, you are not permitted to use the GRTCollect! service.

Do I risk potential PR or social reputation backlash by using the GRTCollect! service?

We provide three lettersets from which to choose, each with different ‘firmness’ depending on prior communication with the debtor and your desire to continue business relations with the debtor. In this sense, you maintain control of the situation and provide one last chance for the debtor to correct the delinquency.

What happens if the dunning letter is returned undeliverable?

We will contact you via email if the dunning letter is returned undeliverable. At this time you will have a few options: First, for a nominal fixed-fee our office will skip-trace your debtor to locate a current address and resend your dunning letter for you. Second, you may assign the case to us for full collection processing and no upfront fees. Or lastly, you may elect to use your current agency or attorney for further processing.  

Can I send more than one dunning letter to a debtor?

At this time we permit only one free dunning letter to be sent to a debtor.

What if I have multiple debtors that are responsible for a debt, such as in a lease arrangement?

We will mail up to two of the same-format dunning letters to each of your debtors if they are at separate addresses. If both debtors are at one address, we will send one dunning letter addressed to both debtors.

If I have a merchant account at my business, can I specify to accept payment via my account instead of GRT’s account?

The debtor may contact you directly and submit payment by any means you prefer. If the debtor uses the GRT payment portal to submit payment for your account via the URL or QR code within the letter, we subtract the 10% fee from the check we submit to you.

If payment is received by GRT for my account, how am I notified and when do I receive funds?

When we receive payment from your debtor we will contact you on the next business day via email with the amount received. Checks are issued on the 15^th and at the end of each month, but not less than ten (10) days from payment received. If a charge is disputed for any reason, disbursements are withheld until dispute is cleared. If a dispute occurs after disbursement, we ask that disbursed funds are returned to GRT within two weeks of dispute.

What happens if a debtor disputes the debt?

As a creditor, you are required to validate the debt with the debtor within thirty (30) days of written request from the debtor. If GRT receives a letter disputing the debt, we will email such letter to you and you will be required to validate the same directly with the debtor. GRT does not participate in the validation process unless an account is assigned to us for normal contingency processing.

What happens if the debtor wrote a check to my business and it was returned to us NSF?

You are welcome to use the GRTCollect! service to recover your funds, but the language in the dunning letters is not specifically tailored towards NSF check recovery, and if you suspect fraudulent intent than the services of a third-party professional may be a better option. Green, Richard & Trent excels at NSF check recovery. Please contact us for more information or contact your professional of choice.    

Can I send an insertion with the dunning letter, such as a statement or photocopy of a document?

We will gladly insert one document with the dunning letter. Please email your document to insert@greenrichardtrent.com and make sure to include the Debtor Name in the Subject line for the included document. Please note that if the Debtor Name is missing in the Subject line or more than one document is emailed for insertion, we will not insert any documents.

What happens if I receive partial payment for the debt outstanding?

If you receive partial payment for your account, it generally suggests the debtor has acknowledged the debt and is likely to make another payment at a future date. Obviously the decision is yours, but we recommend waiting thirty (30) days to see if another payment is forthcoming. If another payment is not received, contact the debtor directly or call us to discuss escalation options. The GRTCollect! service may not be used a second time for the same debtor.

Can I assign my case to another agency or attorney if the GRTCollect! service proves ineffective?

Yes, you may do as you wish with your case after thirty-two (32) days of creating your GRTCollect! campaign! We hope that you’ll consider our contingency service for legal escalation, but if you have a current relationship with an agency or an attorney, there are no commitments and no hard feelings if you choose to go elsewhere!

Am I under any obligation or commitments to continue with GRT once the thirty-two (32) day period expires?

We hope that you will consider our competitive contingency service in the event it’s needed, but there are absolutely no obligations to do so.

My company buys debt; can we use the GRTCollect! service?

The GRTCollect! service may not be used for purchased or tertiary debt.

Can the GRTCollect! dunning letters be used as the thirty (30) day validation notice before filing suit?

If you elect to engage GRT’s contingency services upon the expiration of the thirty-two (32) day campaign, the GRTCollect! dunning letter will suffice as the thirty (30) day validation notice prior to filing suit. Please consult with your agency or council to learn whether this will suffice otherwise.

Is the GRTCollect! dunning letter service legal?

The GRTCollect! dunning letter service is identical in form and context to what we use within our normal business processes. As such, our letters and process is completely legal and FDCPA compliant.